Your privacy matters here
We are committed to safeguarding your personal information at all times
Introduction to our privacy policy
At voralencia, we respect your privacy and are dedicated to handling your personal data transparently and securely. This page outlines the types of data we collect and how we use, store, and protect it.
By using our services, you consent to these practices, which are in line with Australian privacy regulations. Read on to understand our approach to data and your available rights.
What data do we collect?
We gather information you provide and some data automatically, such as contact details and website usage patterns.
Personal information you provide
- • Name and preferred contact details needed for communication
- • Details you share about your financial circumstances for advice
- • Messages or feedback via our website or direct emails
- • Event or meeting information provided when booking consultations
- • Other personal details related to your enquiry or request
Information gathered automatically
- • Device type, browser, and operating system information
- • Details about website use, including page visits
- • IP address, approximate location, and technical log data
- • Cookies for maintaining session preferences on our site
- • Aggregated usage statistics for platform improvement
How we use your information
Data is used to respond to your requests, improve site functionality, and maintain a high level of service.
- • Responding to your enquiries and feedback effectively
- • Arranging and confirming appointments or consultations
- • Enhancing our services and user experience
- • Managing website security and technical performance
- • Communicating important updates relevant to your enquiry
- • Complying with applicable legal obligations and regulations
- • Helping us analyse cost and operational efficiency
Our promise: We are dedicated to protecting your privacy by implementing robust security measures and transparent handling of your data at all times.
How is data shared?
Your information is never sold. Data is shared only with trusted parties necessary for providing our services or by legal requirement.
Trusted service providers
Some third-party providers may help deliver services or manage technical elements, bound by confidentiality agreements.
Legal or regulatory obligations
We may disclose data if required by law or government authorities.
Analytics and statistics
Only non-personal, aggregated data is used for analytics or shared with partners.
Your privacy rights
You can request, update, or delete your personal data and have the right to object to or limit certain processing.
- • Request access to the data we hold about you
- • Have incorrect or outdated personal data corrected
- • Request the deletion of your personal information
- • Ask for your data in a transferable form
- • Object to processing for certain uses or marketing
- • Request limitations on how your data is processed
Contact us with your request regarding personal data, and we will respond in accordance with our privacy practices.
Keeping your data safe
Your personal information is protected using strict security procedures and technology, reducing risks of unauthorised access.
Technical protections
- • Data encryption to ensure secure transmission
- • Regular backups for data preservation
- • Monitoring systems protecting against cyber threats
- • Access controls to limit who can view data
Organizational safeguards
- • Employee training on data protection requirements
- • Confidentiality agreements with staff and partners
- • Periodic audits of privacy and security practices
- • Clear procedures for handling data incidents or requests
How long do we keep your data?
We keep personal information only as long as is needed to meet legal, operational, or client service requirements, then securely delete it.
- • Kept as long as your client account remains active
- • Data about consultations kept while relevant to you
- • Messages are retained as necessary for service quality
- • Any data for regulatory or transactional reasons is kept securely
- • Marketing preferences are stored if you request marketing contact
We regularly review information to ensure it is still required for business or legal reasons and delete or anonymise what isn't needed.
International data transfers
Where needed, we use secure and compliant mechanisms for sending data to trusted international service providers.
- • Contractual safeguards for non-Australian providers
- • Only sharing with partners who maintain strict standards
- • Regular reviews of international data flow oversight
- • Anonymised data unless strictly necessary for service
Cookies and online tracking
Cookies help personalise your browsing, track trends, and facilitate secure site access; you can manage your browser preferences at any time.
Types of cookies
- • Necessary for website core operations
- • Track usage statistics and help optimise site speed
- • Store your language and personal settings
- • Improve site features, such as booking or chat tools
You are able to delete or block cookies through your browser settings, though this may affect your experience.
Updates to this policy
This privacy statement may be updated to reflect legal, regulatory, or process changes. Major changes will be communicated.
- • Notification by email when you are a client
- • Page banners for notable policy updates
- • Policy date updates at the top of this page
- • Prominent section for any material changes
Check this page regularly to stay informed about data protection changes.
Get in touch
Send questions about privacy practices to our listed contacts below.
voralencia
Level 4, 55 Southbank Boulevard, Southbank, VIC 3006 Australia
Phone: +61350261996
Email: content@voralencia.com
Last updated October 24, 2025
Effective from October 24, 2025